Handling Emotions in Participants - PG P THANIKAI VEL PANDIAN

Emotions constantly affect our thinking, which is required for learning.

How many of the below qualites you possess?

• The ability to actively listen to others

• The ability to actively participate in interpersonal communication and understand the nonverbal cues of behavior

• The ability to effectively manage emotions and express them in a socially acceptable way

• The ability to receive criticisms positively and benefit from them

• The power to forgive, forget, and move on rationally

Connect with your Audience

• There is no separation between our “emotional” brain and our “thinking” brain. 

• The thinking brain gives rise to our thoughts, beliefs, and judgments.

• The emotional brain gives rise to our emotions and generates pictures, still snapshots and movies. 

BELONGING

1. Big Smile and warm welcome to each participant 

2. Eye Contact

RECEPTIVENESS

1. Show Empathy for their challenges

2. Speak to your own experience of the first time you learned about this material.

HOPE

1. What’s now possible for them?

2. How are they empowered to contribute further to their organization?

MEANINGFULNESS

1. Connect the dots to the big picture 

2. Plug in to learners’ intrinsic motivation by demonstrating why the content is important.

RELIEF

1. Relieve anxiety and insecurity

2. Help learners focus on progress over perfectionism.

CONFIDENCE

1. Identify common, failure points.

2. One-page easy reference guide.

JOY

1. Edutainment

2. Games/Stories/Videos that integrate the content

WONDER

1. Support curiosity.

2. Ask thought-provoking questions.

• Emotions are contagious - Lead with your own example

• Confusion can be a good thing - Confusion or frustration can encourage participants to become more engaged with the materials.

• Confidence and boredom - Too much confidence in a task can cause boredom or loss of interest in our participants

Speak to people’s hearts, and their minds will follow.